Yet another valiant attempt...

Thoughts on enterprise design (and redesign) for success in the digital age.

Tuesday, February 19, 2013

Leveraging crowdsourcing for efficiency in Customer Experience Management (CEM)

Recently posted to Slideshare, a whitepaper I recently authored on leveraging the capabilities of crowdsourcing to transform the maintenance and management of interactive marketing content.

Crowdsourcing for Customer Experience Management Success from Steven Beauchem

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Me: Steven W Beauchem

By day, I'm a Senior Manager at Accenture Digital. By night, I spend my time contemplating the future of the enterprise. My current focus is on the transformative potential in the concepts of purpose-driven business, social enterprise, and open innovation. You'll find my ideas and ramblings here, and also on Twitter (@CycleBot).